Managed Services

Network Monitoring Control Center (NMCC)

The most cost effective solution to manage and control your complex network.


Ofisgate has developed a Network Monitoring, Management, and Control Centre located at Ofisgate headquarter in Kuala Lumpur. The Centre is called "NMCC".

NMCC is offering a service to customer who wishes to outsource their Network Monitoring, Management and Control to a 3rd party provider. NMCC will ensure a cost effective solutions in managing and controlling complex network which may turn to be a burden to organization who manage it themselves.

Designed to keep you in control, NMCC will be monitoring your network in a matter of hours, delivering to you a wealth of Network Intelligence and peace of mind. Delivering Network Intelligence through your browser, the NMCC enables you to maintain a perfect picture of what is happening on CUSTOMER network at component level, through active and passive monitoring.

The NMCC enables you to isolate network faults before they become critical, identify symptoms of performance degradation and notify responsible contact groups with warning notifications via SMS text messaging, Pager Activation and Email.

Avoid downtime and maintain the quality of your customer service today by discovering for yourself the benefits of the NMCC proactive monitoring service.

Benefits of Network Monitoring Control Center Service
Network management center to remotely monitor all network components with the following capabilities:
  • Pro-active monitoring center inclusive of fault escalation and rectification
  • Capable of providing 1st, 2nd and 3rd Level Call Center with 24/7/Next Business Day.
  • A network policy disbursement center.

Network monitoring divided into 3 zones;
  • Upstream to Internet – TM Data Center plus security
  • LAN equipment – router, switches and IP Phone plus desktops
  • Downstream –devices at each Customer sites

Monitoring Dimension
  • 24/7 dedicated monitoring system
  • Active alarm for real-time notification
  • Reference point for network dimensioning justification
  • Monthly and ad-hoc reporting





 

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